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FAQ

FAQ

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No. A credit card is not required to guarantee your reservation. Major credit cards and UnionPay are accepted for payment.

Cancellation policies and deadlines vary depending on your accommodation plan. Please check the terms and conditions of your reservation.

For reservations made directly with the hotel, the following cancellation fees apply:

  • The day before arrival: 20% of the room charge
  • On the day of arrival: 80% of the room charge
  • No-show without notice: 100% of the room charge

Breakfast is not included unless you book a plan with breakfast. You can add breakfast when making your reservation or contact the hotel. For details, please see Breakfast.

Please contact the travel agency or booking website you used. The hotel is unable to change or cancel reservations made through third parties.

Yes, with a signed Parental Consent Form for Minors. Please contact the hotel for details.

Our rates include a 10% service charge, 10% consumption tax, and the Tokyo Accommodation Tax.

Yes. Advance payment by credit card or bank transfer is accepted. Please contact the hotel to arrange it.